ServiceNow Administration Fundamentals
4 lessons · 3 hours of content · beginner level · English · certificate of completion
Get started with ServiceNow administration — the user interface, tables, forms and lists, users/groups/roles, incident and change, and basic configuration — with a free video course and the ServiceNow developer site for a free personal instance.
What you'll learn
- Navigate the ServiceNow platform
- Configure forms, lists and fields
- Manage users, groups and roles
- Work with ITSM processes such as Incident and Change
Course content
Getting started
- Course overview
Video lessons
- ServiceNow System Administrator — full course (ServiceNow Universe)
Official resources
- ServiceNow Developer site (free personal instance)
Practice
- Practice quiz