ITIL 4 Foundation
5 lessons · 5 hours of content · beginner level · English · certificate of completion
Learn the ITIL 4 framework — key concepts, the service value system, the four dimensions, guiding principles and core practices — and prepare for the ITIL 4 Foundation exam.
What you'll learn
- Explain key ITSM concepts such as value, outcomes, costs and risks
- Describe the service value system and value chain
- Apply the 7 guiding principles
- Describe key ITIL practices such as incident and change
Course content
Getting started
- Course overview
Video lessons
- ITIL 4 Foundation — complete course (Simplilearn)
- ITIL 4 Foundation training — full course (Neoskill Learning Solutions)
Official resources
- Official ITIL page (AXELOS / PeopleCert)
Practice
- Practice quiz